Privacy Policy

Reenov8 is responsible for personal information under its control.

Reenov8 has designated the following person or role as responsible for privacy matters:

The Privacy Officer is responsible for responding to privacy questions, access requests, correction requests, complaints, and other privacy-related matters.

“Personal information” generally means information about an identifiable individual.

Depending on how you interact with Reenov8, this may include information such as:

• Name
• Email address
• Telephone number
• Mailing address
• Property address
• Billing address
• Preferred method of communication
• Service preferences
• Maintenance-plan selections
• Property characteristics relevant to providing services
• Information about requested repairs or maintenance
• Photos or videos submitted with a service request
• Appointment and scheduling information
• Service history
• Quotes, invoices, and transaction information
• Communications between you and Reenov8
• Information submitted through website forms
• Account credentials, if customer accounts are introduced
• Website usage information, such as IP address, browser type, device information, and information collected through cookies or similar technologies
• Other information reasonably necessary to provide or administer our services

We aim to collect only information that is reasonably necessary for identified and legitimate business purposes.

We may collect personal information directly from you when you:

• Visit our website
• Contact us by email, telephone, text message, or other communication method
• Submit a service request
• Build or submit a maintenance plan
• Request a quote
• Create or use a customer account, where available
• Provide information about your property
• Upload photographs or videos
• Schedule or reschedule a service
• Enter into a service agreement with us
• Make or arrange payment
• Communicate with our employees, contractors, or representatives
• Provide feedback, reviews, or complaints

We may also receive information from third parties where reasonably necessary to provide or administer our services, such as property managers, landlords, authorized representatives, service partners, payment providers, or other individuals authorized to act on your behalf.

Where we collect personal information indirectly, we will handle it in accordance with applicable privacy requirements.

Reenov8 may collect, use, and disclose personal information for purposes such as:

Providing services

• Understanding your property-maintenance needs
• Preparing estimates and quotations
• Creating maintenance plans
• Scheduling services
• Dispatching employees or service providers
• Performing maintenance, repairs, cleaning, inspections, and other requested services
• Communicating with you regarding your service
• Managing service records and history

Managing our business relationship

• Creating and maintaining customer records
• Processing payments and invoices
• Managing contracts and agreements
• Responding to questions and complaints
• Providing customer support
• Confirming appointments
• Sending service-related notifications
• Managing accounts where applicable

Website and technology

• Operating and maintaining our website
• Processing online service requests
• Improving website functionality and user experience
• Protecting our website and systems
• Detecting and preventing unauthorized activity
• Troubleshooting technical problems

Legal and business purposes

• Complying with applicable laws and regulatory requirements
• Establishing, exercising, or defending legal claims
• Maintaining appropriate business and financial records
• Preventing fraud, misuse, or unauthorized activity
• Protecting the rights, property, and safety of Reenov8, our customers, workers, and others

Marketing

Where permitted by law and subject to applicable consent requirements, we may use contact information to send information about Reenov8 services, promotions, updates, or other marketing communications.

You may unsubscribe from marketing communications at any time.

Service-related communications, such as appointment confirmations, service notices, invoices, and other communications necessary to administer an existing customer relationship, may continue even if you unsubscribe from marketing communications.

Reenov8 may offer a feature that allows customers to build a customized property-maintenance plan.

Information collected through this feature may include:

• Contact information
• Property address
• Property type
• Property size or approximate size
• Number of bedrooms and bathrooms
• Number of floors
• Basement information
• Garage information
• Yard or outdoor-area information
• Number and type of services selected
• Desired service frequency
• Maintenance preferences
• Budget information
• Additional comments or requests

We use this information to calculate or estimate service requirements and pricing, communicate with you, and determine how we may provide the requested services.

Any price shown through an online plan builder may be an estimate unless Reenov8 expressly identifies it as a final confirmed price.

You may have the option to upload photographs or videos when requesting a service.

For example, you may provide photographs showing:

• A damaged wall
• A plumbing issue
• A maintenance concern
• A lawn or outdoor area
• An appliance or fixture
• An area requiring cleaning or repair

We use submitted photographs and videos primarily to understand the requested work, prepare estimates, determine appropriate resources, communicate with you, and provide the requested service.

You should avoid submitting photographs or videos containing unnecessary personal information about yourself or other individuals.

For example, where reasonably possible, do not include:

• Government identification
• Financial account information
• Passwords
• Medical information
• Private documents
• Information belonging to another person that is unrelated to the requested service

Reenov8 will not use customer-submitted photographs or videos for advertising, social media, promotional materials, or other unrelated purposes without obtaining appropriate permission where required.

Reenov8 will seek consent for the collection, use, or disclosure of personal information where consent is required by applicable law.

Depending on the circumstances, consent may be express or implied where legally permitted.

For example, when you voluntarily submit information through a service-request form, we may use that information for the purpose of responding to your request, preparing a quotation, scheduling services, and providing the requested service.

Where a collection, use, or disclosure is not reasonably necessary to provide the requested service or is outside your reasonable expectations, Reenov8 will seek an appropriate form of consent.

For marketing communications and other optional purposes, we will provide an appropriate opportunity to opt in or opt out where required.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or maintain certain aspects of an existing business relationship.

The withdrawal of consent does not affect processing that we are legally permitted or required to perform without consent.

Reenov8 does not intentionally seek to collect sensitive personal information that is unnecessary for providing our services.

Please do not provide Reenov8 with information that is unrelated to your service request.

If you believe you have accidentally provided sensitive personal information, contact our Privacy Officer.

Reenov8 may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy and as permitted or required by law.

This may include disclosure to:

Employees and representatives

Information may be provided to Reenov8 employees or representatives who require it to perform their assigned responsibilities.

Contractors and service providers

Reenov8 may use independent contractors, tradespeople, technicians, cleaners, maintenance workers, technology providers, or other service providers to help deliver services.

Reenov8 will provide them only with the information reasonably necessary for the relevant purpose.

For example, a service provider may receive your name, property address, contact information, service description, and relevant photographs when necessary to complete an assigned job.

Technology and business-service providers

We may use third-party providers for services such as:

• Website hosting
• Cloud storage
• Email
• Customer communications
• Scheduling
• Customer relationship management
• Payment processing
• Accounting
• Analytics
• Cybersecurity
• File storage
• Software development

Where third parties process personal information on our behalf, Reenov8 will take reasonable steps to require appropriate privacy and security protections.

Legal and regulatory disclosures

We may disclose personal information where required or permitted by law, court order, legal process, regulatory requirement, or where reasonably necessary to protect our legal rights or the safety of individuals.

Some service providers used by Reenov8 may store or process information outside Ontario or outside Canada.

Where personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed.

Reenov8 will take reasonable steps to select and manage service providers appropriately and to protect personal information transferred to them.

Before launching new technology systems that process significant amounts of personal information, Reenov8 will assess the provider’s privacy practices, security controls, data location, contractual terms, and access arrangements.

A current list of material third-party service providers may be made available upon request where appropriate.

Where Reenov8 accepts online payments, payment information may be processed by a third-party payment processor.

Unless necessary for legitimate business purposes, Reenov8 does not intend to store complete payment-card numbers, security codes, or other sensitive payment credentials on its own systems.

Payment information may be subject to the privacy policy and terms of the applicable payment processor.

Our website may use cookies, analytics tools, pixels, logs, or similar technologies.

These technologies may help us:

• Operate the website
• Remember certain preferences
• Understand website usage
• Improve website performance
• Detect security issues
• Understand how visitors interact with our services

Where required, Reenov8 will provide appropriate notice and obtain consent for non-essential cookies or similar technologies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Reenov8 may send marketing communications where permitted by applicable law.

Marketing communications may include:

• Service announcements
• Promotions
• Maintenance reminders
• Company updates
• New services
• Seasonal maintenance information

You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the message or by contacting Reenov8.

Reenov8 will comply with applicable requirements governing commercial electronic messages.

Reenov8 takes reasonable measures to protect personal information against:

• Loss
• Theft
• Unauthorized access
• Unauthorized disclosure
• Unauthorized copying
• Unauthorized use
• Unauthorized modification

Depending on the circumstances, safeguards may include:

• Access controls
• Password protection
• Multi-factor authentication where available
• Encryption where appropriate
• Secure cloud services
• Restricted employee and contractor access
• Need-to-know access
• Device security
• Software updates and security patches
• Secure disposal
• Employee and contractor confidentiality obligations
• Privacy and security procedures
• Monitoring and incident-response procedures

No electronic system or method of transmitting information over the internet can be guaranteed to be completely secure.

Reenov8 will periodically review its security practices and make reasonable improvements based on the nature and sensitivity of the information it handles.

Reenov8 will take reasonable steps to ensure that employees, contractors, and other individuals who have access to personal information understand their privacy and confidentiality responsibilities.

Reenov8 will limit access to personal information to individuals who reasonably require the information to perform their duties.

Reenov8 retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to maintain appropriate business records, to resolve disputes, to enforce agreements, or to comply with legal, accounting, tax, regulatory, or other applicable requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, Reenov8 will take reasonable steps to securely destroy, erase, or anonymize it.

We may retain certain information for longer periods where required or permitted by law.

Reenov8 aims to maintain personal information that is sufficiently accurate, complete, and current for the purposes for which it is used.

You may request that we correct inaccurate or incomplete personal information.

You should notify us if your contact information, property information, or other relevant information changes.

Subject to applicable legal exceptions, you may request access to personal information about you that is under Reenov8’s control.

You may ask:

• What personal information Reenov8 holds about you
• How the information is being used
• For what purposes it was collected
• Where the information came from, where applicable
• To whom it has been disclosed, where applicable

To make an access request, contact our Privacy Officer using the information provided in Section 1.

We may require sufficient information to verify your identity before responding to an access request.

Reenov8 will respond within the time required by applicable law, subject to lawful extensions or exceptions.

If you believe personal information held by Reenov8 is inaccurate or incomplete, you may request that it be corrected.

We may ask you to provide information reasonably necessary to verify the requested correction.

If appropriate, we will make the correction and, where required, communicate the correction to relevant third parties.

Where Reenov8 relies on consent for a particular purpose, you may withdraw your consent by contacting our Privacy Officer.

Please note that withdrawing consent may prevent Reenov8 from providing certain services where the information is necessary to provide those services.

Withdrawal of consent will not affect information processing that is otherwise permitted or required by law.

If you have a concern about Reenov8’s handling of your personal information, we encourage you to contact our Privacy Officer first.

Please provide sufficient information for us to understand and investigate your concern.

Reenov8 will investigate privacy complaints in a reasonable and timely manner and will communicate the outcome where appropriate.

If you are not satisfied with Reenov8’s response, you may have the right to raise the matter with the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

Reenov8 maintains procedures for responding to actual or suspected privacy breaches.

Where a breach of security safeguards involving personal information occurs, Reenov8 will assess the incident and take reasonable steps to contain, investigate, and remediate it.

Where required by applicable law, Reenov8 will report the breach to the appropriate privacy regulator and notify affected individuals.

Reenov8 will maintain records of breaches as required by applicable law.

Our services are intended for adults and businesses responsible for properties.

Reenov8 does not intentionally seek to collect personal information from children.

If we become aware that personal information has been collected from a child in circumstances where appropriate consent was not obtained, we will take reasonable steps to address the situation.

Our website may contain links to websites or services operated by third parties.

Reenov8 is not responsible for the privacy practices, security, or content of third-party websites.

You should review the privacy policies of third-party services before providing personal information to them.

If Reenov8 is involved in a merger, acquisition, financing, restructuring, sale of assets, or other business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy requirements.

Reenov8 may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Our technology
• Our information practices
• Applicable laws
• Business operations

The updated policy will be posted on our website with a revised “Last Updated” date.

Where required by law, Reenov8 will provide additional notice or obtain consent for material changes to our privacy practices.

If you have questions about this Privacy Policy, wish to make an access or correction request, wish to withdraw consent, or have a privacy complaint, please contact:

This Privacy Policy is intended to describe Reenov8’s privacy practices in accordance with applicable Canadian privacy requirements.

Nothing in this Privacy Policy limits any rights an individual may have under applicable privacy legislation.